Lets take the tax prep software commercials. Turbotax has this on their website:
Asks Easy Questions
No tax jargon here. Just easy-to-answer, plain-English questions about you, your income and your life. Plus, TurboTax Deluxe, Premier and Home & Business save you time by only asking questions that pertain to your unique tax situation.
I've used such tax software for a few years now. I spent a long time doing it all by hand, because I had a freelance business and other complexity that they didn't address, but for a while now I've been doing the computer based ones.
As I am waiting to do the taxes this year, I realized I am accumulating paperwork. That's it. When I have enough, then I'll be ready to fill out the forms. Historically, almost everything that goes into the program is just from those forms. Everyone remembers to send me the right ones, and fills them in right.
So, I end up spending a lot of time trying to figure out what "easy" question I need to answer to make sure I fill in the right box for the form I got in the mail. I'd rather have tax prep software that says
What form are you looking at now?
And I type it, or pick from a pulldown of all probable forms. And then I just type in the info in the various boxes. That would seem easy to me. Even if I don't actually know what any of it means. Ask some of those ease guidance questions at the end based on this info if you want.
For systems that already have well-entrenched processes, even complex or bad processes, its often best to not buck the trend by trying (probably unsuccessfully in the end) to make things too easy.
